Reviews of Felicity J Lord Letting Agents in Shad Thames

• Reviews
• Testimonials

• Gemma is an extremely helpful, efficient and supportive lettings executive who was able to swiftly negotiate a letting that was perfect for my needs and my met all my requirements. She was well informed about both the property and the landlord, was prompt in responding to my queries and both warm and professional in manner. I would not hesitate to recommend her and the services of Felicity J Lord to any prospective tenant.

  Gavin

• Justyna, I wanted to say that I felt the whole letting process was handled very smoothly and in a very professional manner by both you and your team.I was really impressed by how quickly the process was turned around bearing in mind we were working to a very tight turn around.I have also been very pleased with your quick responses to my questions raised after I had moved into the property.I would most certainly recommend your services. Thank you once again.

  Debbie Crate

• Justyna just a quick email to say massive thank you for your support in the process of renting our new place through your agency. I must say that your professionalism and excellent communication skills have been nothing less than impeccable. All was completed in an incredible time frame, from speaking to you in the morning, showing us the property at lunchtime and we had the offer accepted by end of the day.You and Christine made the process of moving so easy that it is actually hard to believe that we will be moving to our new apartment within 3 days. I could not wish for better service that we have received. We are really happy that we will able to bring our dear puppy with us to our new home, which we thought will be unachievable, as we know not many landlords accept pets.Justyna you are welcome to come over and enjoy the amazing view that we have from our new apartment. This year I believe all our friends would like to celebrate the new Years Eve at our new home, so we can all enjoy the fireworks from our balcony and we are pretty sure view from 15th floor will be amazing.It has been a pleasure to deal with you and I will be recommending you to my other colleagues if they need property in near future.

  Magdalena Trepczynska

• I visited the flats today and met for the first time the new tenants.I can now see that you have done a great job; both sets of tenants are great and are looking after the flats very well indeed.They told me that they felt looked after by you and told me the story of the viewing on the bank holiday which secured the let, so well done and a big thank you for going beyond your duty . I did drop in the office to thank you personally but alas you were all not there, but no matter; a job very well done by all of you. Big thanks.

  Stuart Spencer

• Justyna, we would like to thank you for all your help and assistance in the letting process recently. Both Valentina and I are very happy with the new home. We both found you to be very efficient and professional throughout but also very friendly. So, thank you once again for everything that you have done for us

  Carlo Schiesaro

• Justyna thank you, we are really grateful for your help. You made the process quick and easy, and we look forward to moving into our new home. We previously visited and rented flats with other agents and strongly believe that Felicity J Lord is the best in terms of quality of service. We will definitely recommend you to our friends looking to rent or buy in this area.

  AB & IN

• Justyna, thank you for all your help regarding the renting of our flat. We have been really happy with the service we have received and can't wait to move in this week. The property is perfect for what we want and are very glad it was suggested to us. The process has been really easy and smooth and our queries have been answered quickly and helpfully. Thanks for all your help so far, it is greatly appreciated.

  Joe & Katie Payne

• I would just like to say how very impressed I was with my recent dealings with your employee Justyna. She made everything so clear and simple and was very helpful and professional making everything so easy for me. If you could pass this on to her I would be very grateful.

  William Chambers

• Justyna, just a quick note to say how impressed I was with your service. I am generally quite happy with the service I have had over the years from Felicity J Lord, but you went well beyond that.Not only did you use your initiative to bring the moving in date forward for the new tenant, but also you chased up the key fob which the previous tenant managed to lose, all over the weekend. A very good service, thank you.

  Tim Steppeler

• The Shad Tames team is extremely proactive with regular telephone feedback throughout the progression of lettings. The team is very approachable and helpful, so Im pleased with the level of service offered and am to be happy working with them for the foreseeable future.

  Allan & Louise De Sousa

• Monika, as you know, Justyna found me a flat and I wanted to provide feedback on my experience as it has been very positive and problem-free.When Justyna took me around the property she was very friendly, helpful and informative. In dealing with Justyna, I found very quickly that she is willing to go the extra mile in answering any questions and finding things out that I may ask or want to know - she has gone to the Landlord with my requests and is responsive and polite; she is not at all difficult to get hold of, and will come back to me without prompting or chasing. She knew I was a bit nervous about moving after ten years in the same flat, and in to a very different area, and she did everything she could to make it as smooth and as easy as possible, even letting me know when I had cleared the checks etc.I would not hesitate in the least in recommending Justyna for any future rentals

  Jemima Gore

• I was incredibly pleased with the entire moving in process with the Felicity JLord Team. We signed the contract and paid the appropriate amounts with incredibly short notice, but I was impressed with the professional attitude of the associates we worked with, and their kindness to help us with details which didn't fall under their remit. Monika and Valeria in particular went above and beyond to help us move in at such short notice. I was also pleased with the amount of detail logged in the inventory check-in report. I am confident that this will mean that at the end of our tenancy, we will be charged the appropriate amount for any damages caused which hopefully won't be an issue

  Fran Entwhistle

• Justyna, I would like to say that the whole housing process with you in comparison to previous experiences of house hunting and renting has been far less stressful and much more satisfying. I really appreciated the speed and frequency of contact and that you emphasised your availability if I should need to contact you about anything. You have always been very professional and friendly and I think that made the process much more enjoyable and also played a part in making me more inclined to rent with F J Lord in the first place. We all have really appreciated the work you have done on our behalf regarding negotiating with the landlord, including the very welcome surprise of new mattresses. I also want to thank you for accommodating my need to transport my belongings a few days before the tenancy agreement began and for taking the time to ensure that that was possible. I will be honest and say I can, and have, said that my experience so far has been of a very high standard and look forward to a good relationship continuing with both the landlord and F J Lord for the foreseeable future

  Melanie Dean

• I just want to express my gratitude for the way you handled the lease of my property. I did't think it was possible to be moved so quickly, but you made it happen. It is very refreshing to see somebody go above and beyond for their clients and it's very much appreciated. The process was made much smoother by the continued contact that you had with both myself and Nick. I will certainly be recommending your services to friends who are ever looking for property.

  Alison Taylor

• I just wanted to give you some feedback regarding one of your members of staff who showed me property in the London bridge area. Although on this occasion we didn't choose the property because of locality I was very impressed by Justyna.Justina has a great attitude, friendly, honest and personable. We worked with 14 real estate agents and she was the only one that came across as genuine and that we enjoyed working with. I don't normally give feedback but sometimes it's good to thank good service

  Iain Gill

• I just wanted to drop you a quick line to say how nice it was to work wth Justyna. We view a few properties with her when we were looking for a place to rent and found her to be helpful and kind. Justyna followed up just the right amount of times as we do not like pushy people.
  
  
  
  Although we did not proceed with Felicity J Lord in the end, we certainly would work with Justyna again to help us find a place to rent.

  Ryan Liubinskas

• I have been in communication with all of the team at Shad Thames in respect of our letting out our property, the service has been excellent. Particularly speaking with Justyna who has been most helpful, attentive and polite. It has been a pleasure speaking with her and the team
  
  

  Janet Stone

• I always got a prompt response to any of my queries, which was very helpful. After viewing one initial property I think you established quite quickly what my requirements were and the sort of properties that would suit. I don't think we considered anywhere that didn't fit the criteria from then on, which again was very useful.
  
  
  
  I was obviously pleased to have my first offer accepted, so my thanks for managing to negotiate that with the landlord, and furthermore for getting them to agree to the bathroom refit that I'd suggested would be good. Most of all thanks for helping to get everything sorted so quickly and on the first place I wanted!

  Matt Bullivant

• I first contacted you about a year ago in order to assist me in finding an apartment. In the course of the two/ three weeks, my requirements shifted from a two bedroom to a single bed/ studio back to a two bedroom apartment. I remember one landlord was particularly difficult to deal with, and that you had spent two days after hours, trying to contact him and convince him about letting me stay in his apartment. Eventually, the landlord decided against renting the property, but you were quick to find me an alternative place to stay - and that place became my home for a year.
  
  Mantas - thank you for everything you have done for me. I really appreciate your efforts in helping me find a place to stay. I know that I can rely on you, without you chasing me, and that you will always do your best to secure a place for me to stay.
  
  Many thanks once again, and I hope to have the chance to rent out a property from you in the near future.
  
  

  Bhishaan

• To Mantas and the team at F J Lord Shad Thames, thank you for being so brilliant with letting my property
  
  
  
  Now relax and enjoy the weekend, I hope this helps make it a jolly one!
  
  (Landlord sent three bottles of wine from Fortnum & Mason)

  Nicky O'Dell